Privacy Policy

1. Information We Collect

2. How We Use Your Information

We use the information collected for the following purposes:

• To create and manage your account and deliver our services.
• To process lead data through our AI Engine for filtering, scoring, and qualification.
• To sync qualified leads to your connected CRM platforms.
• To process billing, send invoices, and manage your subscription.
• To send important service announcements, updates, and security alerts.
• To improve the Platform, AI algorithms, and user experience.
• To provide customer support and respond to your queries.
• To comply with applicable laws and legal obligations.

We do NOT sell your personal data or Lead Data to third parties. Your business data is yours — we only process it to deliver the services you subscribed for.

3. Data Sharing & Disclosure

We share your data only in the following circumstances:

• Service Providers: We share data with trusted third-party vendors (cloud hosting, payment processors, email services) who process data on our behalf under confidentiality obligations.
• Third-Party Integrations: Data is synced to CRMs or other platforms you explicitly authorise.
• Legal Compliance: We may disclose data if required by law, court order, or government authority.
• Business Transfer: In the event of a merger, acquisition, or asset sale, your data may be transferred, with notice provided to you.

We do not share your data with advertisers, data brokers, or any party for marketing purposes without your explicit consent.

4. Data Storage & Security

Your data is stored on secure cloud servers. We implement industry-standard security measures including:

• SSL/TLS encryption for data in transit.
• AES-256 encryption for data at rest.
• Role-based access controls to limit internal data access.
• Regular security audits and vulnerability assessments.
• Multi-factor authentication for administrative access.

While we take all reasonable precautions, no method of transmission over the internet is 100% secure. We encourage you to use strong passwords and to notify us immediately of any suspected security breach.

5. Data Retention

We retain your data for as long as your account remains active or as needed to provide services. Upon cancellation or termination of your account:

• Your active data will be retained for 30 days, during which you may request an export.
• After 30 days, your data will be permanently deleted from our systems.
• Backup copies may persist for up to 90 days in secure, encrypted archives before being purged.

Aggregated and anonymised data derived from your usage may be retained indefinitely for analytics and AI model improvement purposes.

6. Cookies & Tracking Technologies

LeadsBuy uses cookies and similar technologies to enhance your experience on the Platform. Types of cookies we use:

• Essential Cookies: Required for the Platform to function. Cannot be disabled.
• Performance Cookies: Help us understand how users interact with the Platform.
• Preference Cookies: Remember your settings and personalisation choices.
• Analytics Cookies: Used by tools such as Google Analytics to measure usage patterns.

You may control cookie settings through your browser preferences. Disabling certain cookies may limit Platform functionality.

7. Your Rights

As a user of the LeadsBuy Platform, you have the following rights with respect to your personal data:

• Right to Access: Request a copy of the personal data we hold about you.
• Right to Correction: Request correction of inaccurate or incomplete data.
• Right to Deletion: Request deletion of your personal data, subject to legal obligations.
• Right to Portability: Request your data in a structured, machine-readable format.
• Right to Withdraw Consent: Withdraw consent for data processing where consent is the legal basis.
• Right to Restrict Processing: Request restriction of data processing in certain circumstances.

To exercise any of these rights, please contact us at privacy@leadsbuy.ai. We will respond within 30 working days.

8. Children's Privacy

The LeadsBuy Platform is intended solely for business use by adults aged 18 and above. We do not knowingly collect personal data from individuals under the age of 18. If we become aware that a minor has provided us with personal information, we will promptly delete such data.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of material changes via email or a prominent notice on the Platform at least 14 days before the changes take effect. Continued use of the Platform after the effective date of any changes constitutes your acceptance of the updated policy.